Order Cancel and Exchange

Before shipping 

 ♥As long as the request to cancel arrives within 24 hours of the original order being placed we will refund you in full with no questions asked.

♥After 24 hours, due to the fact that we already processed your order. Please email us or call us once you decided to change or cancel your order. We will try our best to meet your needs or cancel your order for free. If the change requested requires an extra fee (for example for more expensive fabric), we will quote you the cost and wait for your approval first. Please kindly double check your order information at checkout.

After shipping 

♥First, Please always feel free to contact us at Email:fiona.tan@nbsama.com  when you face any problems, we will never push the responsibility to others and all time we will give you a good solution. 

♥Please understand that due to the unique nature of the products we can’t give exchange or return custom made lolita clothes unless there is a manufacturing fault.

♥ We can only accept return or exchange if there is a mistake at the fault of the seller or tailor for example we offered wrong information or the tailor made wrong products.  Please fully consider this before shopping online.